Knowing the needs of customers and market is essential for every business to grow and expand. To assist companies meet their needs, it has now become crucial to have an integrated Customer Relationship Management (CRM) system to easily connect with the customers and also streamline business process. Salesforce CRM is a pioneer system based on cloud computing platform that helps companies in connecting with its customers, business prospects, partners and employees. It helps an organization in creating business opportunities and sharing information effectively.
Salesforce CRM development companies offer flexible solutions that cater to individual business needs and requirements. Salesforce CRM integration services can be availed to develop as well as integrate customized apps that can be served on Salesforce.com cloud platform. It helps users work effectively and efficiently.
Salient features of Salesforce CRM are written below:
• With Salesforce CRM, an organization can easily connect with its customers and employees. It can quickly share relevant information with the team and clients as well.
• Salesforce CRM integrates with Google, allowing one to work efficiently.
• It runs on cloud, which is quick and secure.
• One can use it to develop Mobile and Desktop application to stay in touch with the employees and access information, regardless of time and place.
• Well suited for any organization and its diverse departments.
• It provides built-in analytics.
• It allows one to maintain content library, thus saving a lot of time in searching important documents and files.
• There are program management and tracking tools that help an organization manage company programs in an efficient manner.
• One can also plan social media strategy and report its impact to the team members.
Besides offering flexible CRM solutions, it caters to all business needs and can be easily installed across a number of departments. It also smoothly integrates with other customer solutions and makes it easy for a company to access its information and database quickly.
To enhance and refine functionality of a prevalent Salesforce.com CRM solution, one can go for custom Salesforce development services as per business’ needs and requirements. The services include development and maintenance of custom objects to create new tabs as well as apps on Salesforce.com platform. End-to-end Salesforce CRM solutions easily integrate with existing business processes and can be used by any organization.
Custom Salesforce development can help a company in migrating and integrating customer data from other applications including Microsoft Dynamics CRM, QuickBooks, Sage SalesLogix, and proprietary CRM systems, Excel Spreadsheets, SugarCRM, GoldMine and others.